support
Please use our ticketing system below to raise a support request. For more details about the support options we offer, please refer to details further down this page.
additional support options
older, legacy systems
Our Third Party Maintenance (TPM) partner can support servers, storage & networking systems that are at, or past the manufacturer’s stated “end of life” period.
maintenance contract aggregation & sunsetting
We can combine several different maintenance contracts into one, and even arrange for all items to be contracted over the same period. We can also allow for staggered cancellation of individual items, off the contract as they are removed from your inventory.
decommissioning & disposal of decommissioned systems
Our Third Party Maintenance (TPM) partner can support servers, storage & networking systems that are at, or past the manufacturer’s stated “end of life” period.
maintenance contract aggregation & sunsetting
We can combine several different maintenance contracts into one, and even arrange for all items to be contracted over the same period. We can also allow for staggered cancellation of individual items, off the contract as they are removed from your inventory.
decommissioning & disposal of decommissioned systems
We can securely wipe data from systems, and follow a well audited process for disposal or re-cycling.
geographical coverage
Our TPM partner has “hot-standby” spares strategically located in several hundred sites across the world. They also partner with other TPM’s as appropriate to widen their geographical coverage.
Our TPM partner has “hot-standby” spares strategically located in several hundred sites across the world. They also partner with other TPM’s as appropriate to widen their geographical coverage.
guiding principles
quality
We use Prince2 for project management.
In Prince2 the term “quality” has a focus on delivering products that are "fit for purpose" and stages on time, to budget and assessing risks daily.
To do all that, we work closely with your project stakeholders, partly to keep them updated, but also to make sure they know that what we are delivering is what they agreed to.
efficiency
Being efficient is delivered through processes that are well thought through and avoid replication, or manual intervention.
Being efficient is about minimizing mistakes, reducing risk, and costs.
Where this is a new area for your Business there will be areas that we might need to help you design and practice. We do all of this that through careful planning.
pricing
Our prices are competitive. We align with a small number of partners. This alignment gives our partners confidence that if we win your Business, then they know they will win our Order.
This partnering process reduces our cost of sale because our partners help us, as they know if we “win” then they “win”. You also benefit because our partnering reduces your overall costs and importantly makes the project much more transparent.
This partnering process reduces our cost of sale because our partners help us, as they know if we “win” then they “win”. You also benefit because our partnering reduces your overall costs and importantly makes the project much more transparent.